wikiDOMO Ltd

Why add images to a profile?

• It helps people visually identify the place profile.
• It helps increase the visibility of the business (place).
• It showcases your places aesthetic qualities.
• It does a great job indexing a place in Internet search engines, driving more potential customers to the place.
• It's free, easy and helps to promote the place in its community.

Updated 12 February 2010

How can I remove a negative review?

Updated 16 February 2010

How do I respond to a negative review?

• The best way to respond is to offer to make things right - if possible. 
• If you feel the review is not accurate, then use the comment feature to respond with your side of the story. 
• You should state why the review is not accurate and ask the reviewer to contact you directly. 
• In other words, you have the ability and right to put your voice forward.
• However, keep in mind that your comment must adhere to the Terms of Use and that the reviewer also has a right to further comment. 
• Always be factual and succinct.

Updated 16 February 2010

I don't want my name listed - why can't I remove it?

Effective January 1, 2004, The Personal Information and Electronic Documents Act included all businesses and organizations.  All organizations are required to obtain customers' consent before collecting and using personal information such as dates of birth, SIN's and other information. The only type of information that is not considered "Personal Information" is someone's name, address and phone number. To see more information about this important Federal Act, please visit the Privacy Commissioner's website.

Updated 23 February 2010

Why can't I delete a business (place) profile?

• Place profiles must remain for historical reasons.
• If a business was to close and the profile deleted, future users would not know if it's simply missing from wikiDOMO or no longer operating. This is not helpful. 
• If a place has closed, then it can be marked as no longer operating. This way, everyone will see that the business is closed.   
• Profiles will only be deleted if a duplicate profile mistakenly exists. Use the feedback system to notify administrators of duplicate profiles.

Updated 1 March 2010

I own this business. Can I do something different with People?

• Not really. Please keep the People section for listing the people working at your business. Remember that anyone can do this, but you can do some things to help make your profile more useful to the community.
• Add yourself and other employees to your wikiDOMO.com place profile.
• Ask your customers to rate or review you and your employees on wikiDOMO.com.
• Marketing yourself and other employees on your wikiDOMO.com profile is an easy, effective and a free business marketing tool. 
• Comment on your people reviews to clarified a point, thank someone for their review or dispute something that someone said.
• If you receive a negative review, don't panic. Look at it as constructive criticism and an opportunity to explain your side of the story.
• When commenting on a review remember to be professional, fair and diplomatic. People will also judge you and your business by how you respond to a review just as much, if not more, than the review itself.

Updated 1 March 2010

Why add People to a place profile?

• It helps the People listed make the "Best People" in a city list. 
• It helps increase the visibility of the place.
• It helps users make more informed decision about a place.
• It helps by Internet marketing the business's quality staff.
• It does a great job indexing a place in Internet search engines, driving more potential customers to the place..
• It's free, easy and helps to promote the people that drive our communities.

Updated 1 March 2010

Why add Hours to a place profile?

• wikiDOMO lists business's operating hours for free.
• It makes it easy for people to know if a place is open or closed on any particular day.
• The more relevant information a place has, the better that place will be indexed by search engines and the easier it will be for people to find what they are looking for.

Updated 1 March 2010

Why add Websites & Email addresses to a place profile?

• wikiDOMO lists a business's Website & Email addresses for free.
• It makes it easy for people to research or contact a place when their Websites & Email addresses are readily available.
• The more relevant information a place has, the better that place will be indexed by search engines and the easier it will be for people to find what they are looking for. 

Updated 1 March 2010

Why add Telephone & Fax numbers to a place profile?

• Many people search online for businesses contact numbers. wikiDOMO lists businesses phone and fax numbers for free. 
• It makes it easy for people to contact a place when the phone number is readily available.
• The more relevant information a place has, the better that place will be indexed by search engines and the easier it will be for people to find what they are looking for. 

Updated 1 March 2010