FAQ:
- Is wikiDOMO free?
- Is wikiDOMO in my hometown?
- I work at, or own, a place. Do I need to do anything different with About?
- Why should I add Place Types to a business (place) profile?
- What is a Review?
- Why Rate or Review a business or person?
- Why comment on a Review?
- Can Ratings, Reviews and Comments be edited or deleted?
- It's my business. What should I do about Ratings, Reviews and Comments?
- Why should I add Related Places to a places profile?
- Why add images to a profile?
- How can I remove a negative review?
- How do I respond to a negative review?
- I don't want my name listed - why can't I remove it?
- Why can't I delete a business (place) profile?
- I own this business. Can I do something different with People?
- Why add People to a place profile?
- Why add Hours to a place profile?
- Why add Websites & Email addresses to a place profile?
- Why add Telephone & Fax numbers to a place profile?
- Why mark an images with Copyright/Non-Free usage rights?
- What is wikiDOMO?
Is wikiDOMO in my hometown?
wikiDOMO is currently in communities accross Canada, with US places being added in the coming months. We plan to extend to the UK and Australia as well.
Updated 7 August 2010
I work at, or own, a place. Do I need to do anything different with About?
- No! It's pretty much the same for anyone who wants to contribute to a profile on wikiDOMO.com
- Add information about your history in business, important milestones, unique qualities, awards, guarantees, mission statement etc.
- Remember, people aren't going to read a novel so keep it short, to the point and interesting.
- The more detailed and relevant your About section section is, the better your will be indexed by Internet search engines
- The About section is one of the first places people look at when they land on your profile and helps people quickly determine what kind of business it is. Your wikiDOMO.com profile is an easy, effective and free business marketing tool so be sure to fill out your About section.
Updated 30 October 2009
Why should I add Place Types to a business (place) profile?
- Adding Place Types helps the users know what the business (place) does.
- Place Type is one of the three things that the search looks at (Name, Place Chain and Place Type)
- Adding more accurate Place Types to a profile helps make the profile more findable in the search.
Updated 30 October 2009
What is a Review?
- Reviews are critical evaluations of a place written by the public. The best reviews are personal and experiential.
- Reviews can be positive, neutral or negative.
- The most useful reviews make mention of unique qualities that make the place or person special.
- Useful reviews tend to offer helpful suggestions, perhaps even an insider tip or two.
- There is no limit to the amount of reviews a place or person can have. You get a more balanced overview of what people think about a place or person when a place has a number reviews.
- It is better if a place or person has multiple reviews because it gets better indexed by Internet search engines.
Updated 30 October 2009
Why Rate or Review a business or person?
- It's free and easy to rate or review a business or person.
- It's very common for people to research ratings and reviews before making a buying decision.
- Ratings and reviews give people and businesses equal opportunity to tell their story.
- Reviews give people and businesses an opportunity to openly communicate.
- The more ratings or reviews people make about a place, the better it will be indexed by search engines.
- The more ratings and reviews a place has, the better you and other people will be able to decide if that business is a place you want to spend your time and money on.
Updated 30 October 2009
Why comment on a Review?
- Commenting on a review can help clarify, rebut or add more detail to a review.
- People associated with the profile can use this to tell your story, thank reviewers or set the record straight.
Updated 30 October 2009
Can Ratings, Reviews and Comments be edited or deleted?
- Only the person who posted the rating, review or comment can edit it by logging in with the same account.
- No one can delete a rating, review or comment once it is posted.
- Administrators can disable a review or comment if it violates the Terms of Use guidelines.
- Transparency is very important to us. Therefore, violating reviews or comments will remain in history, always showing a record.
- Use the feedback system to discuss with administrators any rating or review that you believe violate the Terms of Use. Please make sure you include all the relevant information, so administrators can follow up.
Updated 30 October 2009
It's my business. What should I do about Ratings, Reviews and Comments?
- Encourage your customers to rate and review your business (place).
- You can add your wikiDOMO place link to your invoices, bills, receipts or website asking for customer feedback.
- Don't rate and review yourself. People will catch on and they will not be impressed.
- Comment on reviews to clarify a point, thank someone for their review or dispute something that someone said.
- If you receive a negative review, don't panic. Look at it as constructive criticism and an opportunity to explain your side of the story.
- When commenting on a review remember to be professional, fair and diplomatic. People judge you and your business by how you handled your responses to a review, sometimes more than the review itself.
Updated 30 October 2009
Why should I add Related Places to a places profile?
- wikiDOMO lists Related Places for free and it's easy to do.
- When you add a related place to a business profile, a reciprocal link is created on the newly added related place’s profile. This way, potential customers and partners can find the place in more and more ways. Showcasing the place’s customers, suppliers and partners (as related places) also adds credibility to the business and helps promote the related places as well – all good things!
- The more relevant links to related places you add, the better that place will be indexed by search engines and the easier it will be for people to find relevant information about that place online.
Updated 30 October 2009
