Worst customer service ever!!! Ordered a cake for my father's 75th birthday - when we picked it up - looked great from the outside - when we cut into it...completely wrong. It was not the cake we ordered - my father would not even taste it. I tried to call the bakery they told me to stop in to speak to a manager. I drove all the way there the next day...they told me i had to call a manager who would not be in until the next day. Three days later after finally getting a hold of someone with an ounce of authority to make decisions I was offered a refund of 10%. The manager (one of 'many owners' according to him) actually admitted that they get these complaints all the time and that that was the best he could do as far as a refund. After sharing my story with a few other people they said they have heard so many complaints about this place. Please---- Save yourself the headache and worry and order your cakes somewhere else. I will never order anything from here again.