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101 Exchange Avenue,
Vaughan, Ontario,
Canada,
L4K-5R6

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SH Liu

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Apr 22, 2014 at 5:55 pm

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usama mahmood

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usama mahmood reviewed us review icon

10/10 - Excellent

Commented on: Jan 3, 2014 at 7:32 pm | Posted: Sep 18, 2013

I work for Mobilicity, I run a franchise for them. I can't understand why people are so pissed off... Have any of you been with Bell/Telus/Rogers or their subsidary companies. Average monthly payment is over $60. Its more than double the average payment you guys made at Mobilicity. And Bonnie, have you ever got a service for $12.5 a month with unlimited talk, text and caller id. The morons at Big 5 had been charging $7 for system access fees for years. Have you forgotton? And Yf Liu, email me your phone number and I will look into it. Sometimes if the address and some other information is not confirmed on time, it gets delayed. I am sorry about what you went through. So guys if you want to be ripped off by the BIG 3, dislike us. Dislike us all, Wind, Mobilicity and Public. But if you want a cheaper and still decent cellular service for yourself and your kids, support us. It is a terrible cellular market and we can't do it alone. We need you to use our services to break even or even go to profit someday. The love we deserve to be different isn't coming.

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Mike Whelan

Mike Whelan commented

Jan 3, 2014 at 7:32 pm

I am interested in changing my carrier and thought that Mobilicity would be a good choice. I went to your website and chose the Huawei Ascend Y215. I also wanted to to take advantage of the $30/month plan special. On 2 separate occasions I went to the Mobilicity store on Dundas, East, which is near my home. Both times the item was out of stock. I asked if they could order one in for me and was told "I don't think so". I asked if they were getting more in. She replied "I don't know". I then called the other 4 Mobilicity locations in my area. None of them have that item in stock. I tried calling your customer service number, but could never get anyone on the line. I submitted an inquiry via email to your customer service department. They did nothing for me! All they did was claim that that the Huawei Ascend Y215 was a "special offer", which is no longer available. This is even though your own website states that the Huawei Ascend Y215 is "new". I was advised that they cannot access stock availability at stores and redirected me back to your customer service number.b This is not only really bad customer service, but bad business practice! Why am I having to fight to be a Mobilicity customer? Why are your customer service people doing everything possible to dissuade me from becoming a customer? Why is nobody willing to take ownership and arranging for a Huawei Ascend Y215 to be sent to my nearest store so I can pick one up? Why is nobody willing to get on the phone and locate a store that does have a Huawei Ascend Y215 in stock? Am I supposed to call every Mobilicty in the GTA myself? I would appreciate it if you could do something regarding this matter, as I am just about to give up on your company!



Yf liu

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Apr 19, 2013 at 4:08 pm

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Bonnie Mollison

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Bonnie Mollison reviewed us review icon

1/10 - Terrible

Commented on: Apr 19, 2013 at 8:56 am | Posted: Mar 1, 2013

These guys are morons,scammers, liars! I signed on with these idiots during a boxing week promotion they had. My plan was supposed to be 1/2 price for a year, this was Dec. 31st 2012 My "payment due date" really not sure what that means, is on the 28th of each month, starting on the 25th they started with text mess,, voice mail and emails about my payment that wasn't even due yet. they had gone into my account on the 25th, remember my due date is the 28th.because they did not succeed in getting the payment on the 25th they have doubled my monthly payment. I got this notice on email the morning of my "due date.When I called them to question this bull shit they actually told me that they need to collect payment 3 days, 5 days even 10 days prior to the agreed "due date" this is to prevent any problems that could occure. Now here is the biggest joke of it all. When I called to give them a payment at double our agreement they managed to confirm payment in a matter of seconds. So I ask what reason could they possibly have to collect payment up to 10 days prior to the "due date" I asked them what does due date mean. Well after listening to some ass hole blabbing in a language I've never heard I asked for a manager, Jerry # 766529 came on the phone and offered me another promotion and in the same breath asked for a $40.00 activation fee. This "promotion" they offered wasn't even a promotion it was thier reg. rates. I could go on and on about the crap I've been through with these dick heads but I've already waisted all the time going to on Mobilicity. Do your self a favor and look elsewhere anywhere for a phone plan

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Yf liu

Yf liu commented

Apr 19, 2013 at 8:56 am

This company Mobilicity is not going to be in business for long. From the look of it, they are dying to get your money and refused to refund them. I have canceled my service one day before the due date, but they have taken my money from my credit card three days ago. So the customer service said she would filed a report and refund will take about 4 to 6 weeks. after six weeks, no refund I called again, customer service said 6 to 8 weeks. 8 weeks past, no refund, the CS said they have to re-issue the cheque which will take 4 to 6 weeks. you are looking at 3 to 4 months if they will refund the pre paid service. As I am typing this report I am still waiting. I have called again for the name of CEO and CFO and address to deliver the court document, CS and her supervisor would not give me the information. This is a scam, low life scum bag, that is why they are hiding. My last resort is to call my credit card company if I can file the dispute or go to a small claim court if they refused to refund the money. I have stayed with Mobilicity for a year. there are tonnes of drop calls, echo on the phone, data doesn't work half the time. When I called CS, he said they don't support tethering. So for unlimted talk text and data, doesn't worth it. This is the worst service provider. This is a scam. Now you understand why Rogers Bell and Telus even though they are expensive still in business. It works. Any error they are quick to correct it. Mobilicity is not on BBB. They told me that there are number of customer service issues that the company did not resolved. So now you know what kind of company you are dealing with.



tony mendez

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tony mendez commented comment icon

Jan 8, 2013 at 3:11 pm

solutions dept called me a liar then hung up when i told them call was being recorded

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About Mobilicity Head Office:

"All our plans are unlimited.



No contracts, no credit checks, no unexpected charges.


You pay upfront for the plan you want and that’s it. 
We provide unlimited coverage in the GTA and offer pay-per-use service outside the unlimited coverage zone.


Mobilicity: the arrival of mobile simplicity." from mobilicity.ca


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Latitude: 43.7866

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