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Operational Status:

Open for Business

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Address:

6 Staples Avenue,
Richmond Hill, Ontario,
Canada,
L4B-4W3

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Hours:

Mon - Fri

9:00am - 5:00pm

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Phones & Faxes:

Staples Canada Main Line
  • +1 (905) 737-1147
Toll Free
  • +1 (877) 360-8500

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Email Addresses:

Corporate Customer Service

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Websites:

Staples Canada Website
Staples on Facebook

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Samantha Irene

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Samantha Irene commented comment icon

Jul 8, 2013 at 10:07 pm

I had a Mac book Pro. While opening it one night, the screen cracked. I of course freaked out, and raced to the nearest, open service centre which was Staples. I brought it in and the tech guy assured me that it would okay. All I had to do was buy the glass piece and it would be fine. This was in December 2011, and they did mention that as it was holiday season, there may be a delay, but it should be in in about three to four weeks, and they would call when it was in. So January rolls around, and no call. So I call in. "No one called you" is a response you never want to hear. No, no one called me. They then inform me that the $200 dollars I paid for the glass panel was for naught. That Apple doesn't even sell glass panel replacements. I must come in and pay about $400 more to replace the total top half of my computer. Now, had I known this before, I may have bought a new machine, as mine was 3 years old already. So I come in, pay the money for the screen, and they tell me they will call me when it is in. This time they do. I bring it in on a Saturday, and tell them I am a student and need it back as soon as possible, being in my fourth year, and working on my thesis. They promise me, it will be ready in 24 hrs. Monday comes, and I call in. They inform me that the tech assigned to my computer has not been in, and they can't work on it. He will be in at noon though. I get a call that night at 8:45Pm to come and pick it up. I come in, happy to have it back and be done with it... The airport card is not detected. WHAT DO YOU MEAN IT IS NOT CONNECTED! I take it back in on tuesday. They ask for my password, so they can check if it is working. I wasn't really comfortable with this, but I need it to work. I finally get it back, and the black plastic bar connecting the screen to the base is cracked and loose. To my horror, the glass panel is also loose and will easily dislodge in the left top corner. Great. I refuse to take it back there, and email into both staples and Apple. For a YEAR I did not hear back. The airport card in my Mac fails, and this time I take it into Future Shop. They say there is no explanation, but it may have to do with the cracked black plastic bar on the back, as the airport card is found in the screen portion. This time I called in to Staples and Apple (January 2013) and was told that all complaints must be written in. I write both companies AGAIN. This time Staples replies and tells me that the store manager gave me a 50% discount. I go through my records to see if this is refunded. It was not. I write back stating this, and yet again do not hear back. Never, ever take anything there for tech service. Ever. It is not worth it. Go to Future Shop. Super helpful.

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cy n

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cy n commented comment icon

Mar 16, 2013 at 11:00 pm

Below was my email sent to Brother Canada Mar 16 2013 Dear Mr. Joshua Arnault, Good Day. As per our conversation, please see the attached documents. (I scanned all the documents to Brother Canada) It happened Mar 15 2013 Friday evening: Unreasonable customer services from Staples Canada Mr. Stephen McCalla, 3175 highway 7 East, Markham ON L3R 0J5 905-479-3101 Documents: (1) Receipt from Staples Feb 16 2013 (2) Last prints from the old toner. Perfect. (3) Printed from new toner. Black ink at the edge of all pages. This problem has happened a few years ago, and last time the manager would exchange a new one, and it would work fine after that. I asked the manager why this happened because it was very inconvenient, and the manger explained to me defective products do occur, and if there was anything wrong to bring it back to them and they would take care of it. However, yesterday Mar 15 2013 the temporary manager at the Staples Mr. Stephen McCalla refused to look after your Brother product even though I have my receipt within 30 days. (4) Printed after came back home from Staples. Black splotches all over the pages. *** The reason was because staples refused to exchange a new one, and the salesperson used a tissue to clean the black roller. I was told it would be perfect, and it was not because of the toner. The salesperson told me it was because of my printer, and my drum *** (5) New Toner from Future Shop Mar 15 2013 . It is prefect now. (6) Receipt from Future Shop, and the manager promised to look after your Brother Product if problem arise. My printer is in an excellent condition. Staples salesperson mislead customers, blaming my printer and the drum, saying I need to purchase something to clean the printer and purchase a new drum, and staples' temporary manager Mr. Stephen McCalla refused to look after your brother product when problem arise. May I ask what do I do with the defective toner brought from staples Feb 16 2013? Staples Temporary manager Mr. Stephen McCalla told me that the customer will have to deal with the manufacture - Brother. Please consider it was very inconvenience (1) have to dig up my receipt, (2) and then drive to where I purchased the toner. (3) cost me time to explain what the problem was. (4) put up with the unreasonable customer services from Staples salesperson, and the temporary manager Mr. Stephen McCalla (5) cost me time drive to another store to purchase your brother toner (6) cost me time to call brother customer service and explain all over again. (7) cost me time to scan all the documents, and write up an email to explain all the details. (8) cost me time to write up a letter to Staples' Head Office. Your TONER cost me $70.00. I am self employed, cost me time means cost me money. If I used all these time to do my business, I would earn more than $70.00. Hope to hear from you soon.

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cy n

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cy n checked-in check-in icon

Mar 16, 2013 at 10:49 pm

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ed scafasori

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Feb 25, 2013 at 4:22 pm

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Riva Cohen

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Riva Cohen reviewed us review icon

1/10 - Terrible

Feb 20, 2013 at 5:43 pm

What an awful experience I had!!! No easy returns here. Made an online purchase and needed to return 1 item so this afternoon I went to the store at Yonge St. and Empress Walk to make my return. Headed to the return desk where the associate had to call the delivery desk. I waited at first with great patients however, after 15min waiting I started to get faustrated and asked what she was tryin to verify she responded that she need to verify my form of payment. No problem I said here is the order on my iphone with my form of payment. She then told me that this is th policy and I would have to wait to someone in the delivery office decides to answer the phone. I asked for the manager. Mark came to the desk and I explained the situation and apparently he is a manager with no authority to make a decision. I left and called Head Office and spoke to a rep their. She told me the same thing and the reason is that they have to make sure that it was a staples purchase and that I did not already return this item. Got nowhere with her. I went in to Staples today not only to return this item but also to purchase several new items including a computer desk and other items. Sadly i left with nothing!

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About STAPLES Canada Head Office:

The Business Depot Ltd. was founded in Canada in 1991. In August 1994, Staples, Inc. increased its original investment in The Business Depot Ltd. by acquiring the remaining 58 per cent, thereby gaining 100 per cent ownership. In 2001, The Business Depot officially became STAPLES Business Depot. Today, the company operates locations in every Canadian province under the banners STAPLES® Business Depot™ and Bureau en GrosMC, remaining Canada’s largest everyday-low-price supplier of office supplies, business machines, office furniture and business services to small business and home office customers. The company’s more than 13,500 employees are committed to making it easy to buy office products at more than 300 stores, as well as by catalogue or online. In 2008, Marketing Magazine’s prestigious Marketing/Leger Corporate Reputation Survey ranked STAPLES Business Depot/Bureau en Gros number one among Canada’s top 100 companies surveyed.

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GPS Coordinates:

Longitude: -79.388

Latitude: 43.8737

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