STAPLES Canada Head Office

cy n commented

Mar 16, 2013 at 11:00 pm

Below was my email sent to Brother Canada Mar 16 2013 Dear Mr. Joshua Arnault, Good Day. As per our conversation, please see the attached documents. (I scanned all the documents to Brother Canada) It happened Mar 15 2013 Friday evening: Unreasonable customer services from Staples Canada Mr. Stephen McCalla, 3175 highway 7 East, Markham ON L3R 0J5 905-479-3101 Documents: (1) Receipt from Staples Feb 16 2013 (2) Last prints from the old toner. Perfect. (3) Printed from new toner. Black ink at the edge of all pages. This problem has happened a few years ago, and last time the manager would exchange a new one, and it would work fine after that. I asked the manager why this happened because it was very inconvenient, and the manger explained to me defective products do occur, and if there was anything wrong to bring it back to them and they would take care of it. However, yesterday Mar 15 2013 the temporary manager at the Staples Mr. Stephen McCalla refused to look after your Brother product even though I have my receipt within 30 days. (4) Printed after came back home from Staples. Black splotches all over the pages. *** The reason was because staples refused to exchange a new one, and the salesperson used a tissue to clean the black roller. I was told it would be perfect, and it was not because of the toner. The salesperson told me it was because of my printer, and my drum *** (5) New Toner from Future Shop Mar 15 2013 . It is prefect now. (6) Receipt from Future Shop, and the manager promised to look after your Brother Product if problem arise. My printer is in an excellent condition. Staples salesperson mislead customers, blaming my printer and the drum, saying I need to purchase something to clean the printer and purchase a new drum, and staples' temporary manager Mr. Stephen McCalla refused to look after your brother product when problem arise. May I ask what do I do with the defective toner brought from staples Feb 16 2013? Staples Temporary manager Mr. Stephen McCalla told me that the customer will have to deal with the manufacture - Brother. Please consider it was very inconvenience (1) have to dig up my receipt, (2) and then drive to where I purchased the toner. (3) cost me time to explain what the problem was. (4) put up with the unreasonable customer services from Staples salesperson, and the temporary manager Mr. Stephen McCalla (5) cost me time drive to another store to purchase your brother toner (6) cost me time to call brother customer service and explain all over again. (7) cost me time to scan all the documents, and write up an email to explain all the details. (8) cost me time to write up a letter to Staples' Head Office. Your TONER cost me $70.00. I am self employed, cost me time means cost me money. If I used all these time to do my business, I would earn more than $70.00. Hope to hear from you soon.

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cy n checked-in

Mar 16, 2013 at 10:49 pm

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ed scafasori checked-in

Feb 25, 2013 at 4:22 pm

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Riva Cohen reviewed us

1/10 - Terrible

Feb 20, 2013 at 5:43 pm

What an awful experience I had!!! No easy returns here. Made an online purchase and needed to return 1 item so this afternoon I went to the store at Yonge St. and Empress Walk to make my return. Headed to the return desk where the associate had to call the delivery desk. I waited at first with great patients however, after 15min waiting I started to get faustrated and asked what she was tryin to verify she responded that she need to verify my form of payment. No problem I said here is the order on my iphone with my form of payment. She then told me that this is th policy and I would have to wait to someone in the delivery office decides to answer the phone. I asked for the manager. Mark came to the desk and I explained the situation and apparently he is a manager with no authority to make a decision. I left and called Head Office and spoke to a rep their. She told me the same thing and the reason is that they have to make sure that it was a staples purchase and that I did not already return this item. Got nowhere with her. I went in to Staples today not only to return this item but also to purchase several new items including a computer desk and other items. Sadly i left with nothing!

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robin Warner reviewed us

9/10 - Excellent

Dec 4, 2012 at 8:51 am

Went to the staples store in Kingston, ontario to ask for a donation for a charity that my daughter and I are participating in. I was directed to Craig at the copy centre. He had me fill out forms and provide an information flyer describing the charity. He said someone would contact me in a few days. Of course, no one did, so I once again drove to the staples store. Craig, again, pulled out THE FILE! there was my application in the same spot a week later. He said what kind of stuff are you looking for. He said he could give 1 backpack (I asked for 6) and he would fill it with school supplies. Great, we would take that, the school desperately needs school supplies. He said come back in a few days, so I again drove to staples on the day Craig said to come back. He had not had a chance to do it yet but if I came back on a certain date it would be ready. I went again to staples on the day he said to come back and it was his day off. Nothing had been done, so they said come back when Craig is working next. This morning, I called and Craig said oh sorry, management says no. Did you not get my email. No I did not receive any email from Craig, Staples or Santa Claus! I have spoken with my managers and we will no longer be using the services of Staples. My husband as well owns four construction companies and we will be no longer using Staples. If Staples does not donate to charities that is fine, but the unprofessional manner in which this was dealt with is ridiculous. To have me return numerous times is unacceptable. My time, not like his that he is paid for, is volunteer. I will no longer waste my time with the staff at Staples.

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