I am not impressed with DHL at all. In fact, I am reporting them to BBB. We were sent a package from the Philippines in late September and delivery was attempted on Oct 9th but nobody was at home. Fine. I understand that. We called DHL the same evening and gave them the claim number that was written on the card that was left on our door. They couldn't find the package. They said that the claim number did not exist and it was up to us to find the correct number. We called the Philippines and learned that the delivery person had juxtaposed the last two digits. We called back to DHL and gave the the correct number and they were finally able to locate the package. We authorized them to just leave the package in our porch (We filled out the back of the card with the authorization) and they promised to deliver within 48 hours. It is now Nov 5 and we still do not have the package. We are fed up. We have called DHL's number numerous times. We were told everything from "We cannot locate the package" to "Come pick it up yourself" We have been promised delivery within 48 hours on 3 different occasions. I have too many complaints to mention but here a a few
1: It costs a fair amount of money to send a package DHL from the Philippines. Money that is hard to come by.
2: We selected DHL because these were time-sensitive immigration documents
3: The service that we paid for includes delivery to our residence. Why the heck should my wife be expected to drive all the way across the city to pick up the package?
4: The person that we speak to when we call the number that is written on the card is in Toronto. We are in Saskatoon and cannot find or won't be given the local number.
My wife is fighting mad and you don't want to see her that way. Scary stuff
I have nothing but good things to say about DHL! I live in Saskatoon Saskatchewan Canada and ordered a product online that was shipped from somewhere in California United States and 4 days later I got a call from them saying that my package had arrived and I was able to pick it up about a half hour later. The company that I ordered the product from gave me a estimation that it would take about 2 weeks for my package to arrive. I thought it might be even longer because it is close to Christmas and I figured that mail might be backed up so imagine my surprise when I got my package 4 days later! The only complaint that I have is that I was expecting the package to be delivered to my house but instead had to drive across Saskatoon to pick it up. Otherwise great service! Thank You DHL!